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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-16-2018 12:23 AM

HP Recommended

Hello all,

 

We are using HDX 8000 with latest 3.1.11 SW version and SfB 2015 on-premises with front-end and edge servers. HDX is successfully registered on SfB and shows correct presence.

When I do a video call from SfB client Polycom HDX 8000 device I get an error "Video was not accepted" and just audio call is working.

Is this normal since HDX 8000 is rather older or something in configuration is wrong?

 

Best Regards,

Gregor

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-16-2018 01:15 AM

HP Recommended

Hello @Acer-IT,

welcome to the Polycom Community.

The latest current software for the HDX is 3.1.12 but the HDX is not compatible with Skype for Business and can only be used with Microsoft Lync 2013 or Microsoft Lync 2010.

 

The HDX does not support the requested Video Codec which Skype for Business 2015 requires.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-16-2018 01:15 AM

HP Recommended

Hello @Acer-IT,

welcome to the Polycom Community.

The latest current software for the HDX is 3.1.12 but the HDX is not compatible with Skype for Business and can only be used with Microsoft Lync 2013 or Microsoft Lync 2010.

 

The HDX does not support the requested Video Codec which Skype for Business 2015 requires.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.