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HP Recommended

Just recently our HDX 8000 doesn't want to start up anymore. When the power cable is attached, the blue light flashes on and a small buzzing sound starts (just one buzz) and then the blue light switches off again. A few seconds later it flashes on again and one buzz sound.

As the HDX 8000 is outside of warranty, it is bought in 2013, we opened here up and on one of the boards (I assume the motherboard, it is the largest), together with the buzz sound a small red light lights up, it says next to it GPP Stat.

Can someone help us what might be wrong? Is it the motherboard or do we need to get a new power supply? What does GPP stat stands for?

1 REPLY 1
HP Recommended

Hello @JeroenTuinstra ,

 

Welcome to the Poly Community. Usually, we ask for this:

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

  • Provide the exact Software Version of your Codec
  • Provide the Codec Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync or H.323)
  • Additional Poly Infrastructure (RPRM,PDMS,RPCS,RMX or CMA)
  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the Serial Number of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 

Within this official Poly hosted and moderated Community we cannot support any post's about repairing Poly equipment as this may place users in danger.

 

Posting a serial will enable us to look up the history of a device and point out potential partners who can help you RMA the unit.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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