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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎02-05-2018 06:41 AM

HP Recommended

I have an HDX 8000 system, once connected to power it tries to power up by blinking blue light continuosly but not coming up

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2018 08:52 AM

HP Recommended

Hello @Okorosi Peter,

You claim this unit is brand new but our records show this serial as being sold back in 12/12/2012 to an organisation not matching your Email domain.

 

Most likely you have purchased this 2nd hand and not knowing what environment this unit was used before or is now its most likely defective.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎02-05-2018 06:44 AM

HP Recommended

I have attempted to do a hard reset on it by pressing the reset button in front of the codec but didn't work all i see is a continuos blinking of the blue light on the power button

Was this reply helpful? Yes No

‎02-05-2018 07:20 AM

HP Recommended

Hello @Okorosi Peter,

welcome back to the Polycom Community.

It sometimes helps providing additional information on the background of this unit.

 

  • Is this a brand new or used unit ?
    What is the serial starting with 82?

  • When did this happen or what happened?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-05-2018 08:20 AM

HP Recommended

Is this a brand new or used unit ? new

What is the serial starting with 82? 8212470F8689CG

 

When did this happen or what happened? started some months back

 

Was this reply helpful? Yes No

‎02-05-2018 08:52 AM

HP Recommended

Hello @Okorosi Peter,

You claim this unit is brand new but our records show this serial as being sold back in 12/12/2012 to an organisation not matching your Email domain.

 

Most likely you have purchased this 2nd hand and not knowing what environment this unit was used before or is now its most likely defective.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.