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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

I have a question regarding the Polycom display settings. When multiple sites a connected via video conference, all the sites are displayed on one screen only (instead if there is no content share then the far end participants should be divided over both screens). Earlier it would display the far sites on both the screens but now all far sites are displayed on one screen and the local site is displayed on the other screen.

I have been troubleshooting it with no luck and when I turn off PIP (From web interface) for the 2nd monitor, this is what happens:

  1. The 2nd Monitor turns black (as the self-view is disabled)
  2. When I share content, it shows right up.
  3. But still all the far sites are displayed on the 1st screen. The one that is talking is highlighted and other 2 sites are displayed at the bottom of the first screen.
  4. Till last week, we were able to see the far sites on two separate monitors (when no content was shared).

Any pointers??

 

PS. I also noticed that on the Polycom remote, the “Display” button does not work. If someone has displayed it, is there a way to enable?

 

2 REPLIES 2
HP Recommended

Hello RT04,

welcome to the Polycom Community.

It is always useful to include the currently Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

HI,

 

Thank you for your response. We are using Software Release - 3.1.10-51067

I am also attaching the monitor settings that we currently have. Please advise!

 

 

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