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HP Recommended

A newly installed HDX 9006 displays flashes of blue on the near end video that visible to the far end during a call. I have tried turning off the backlight compensation, changing the frequency to 50hz, replacing the camera and cables but the flahes still occur.

 

Software is 2.7.3.1_J.

2 REPLIES 2
HP Recommended

Also, the camera is connected via a 30' hdci cable. Polycom recommends using the camera's external power supply for lengths greater that 30'. I have also tried it with the external power supply, but there is no change. Note that the blue video flashes do not occur on hdci input 2, but I do not get the use of an IR remote sensor when using it as camera 2.

HP Recommended

Make sure your cable HDCI cable is working fine, please check with chnage camera cable

 

After that issue will there is means there is some issue in camera in that case work with reseller to get new one

 

BR

Yash

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