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HP Recommended

Hi, can somoene please advise why some of our HDX units reboots after it receives content. A normal video call runs smoothly but the second it receives content it restarts.

 

attached are the system and error log files from one of the units in question.

1 REPLY 1
HP Recommended

Please escalate this with Polycom service.  We can assist with this type of issue here.

 

 

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