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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-29-2013 11:09 AM

HP Recommended

3 days ago our HDX7000 seems to have started calling itself.  The recent calls lists 6-8 calls per day.  The calling # for each instance is our IP address preceeded by a number and the @ symbol.  (i.e., 9000@192.168.0.1).

 

If someone could point me in the right direction I'd appreciate it.

9 REPLIES 9

‎03-31-2013 12:25 AM

HP Recommended
what is current software version of your HDX 7000?there is no any feature in any of HDX series software version to calling itself. Regards Yash Pal
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‎05-07-2013 03:29 PM

HP Recommended

I am also having this issue.  If a Polycom Rep could provide some guidance, it would be greatly appreciated.

 

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‎06-13-2013 11:46 AM

HP Recommended

I'd update to the latest software rev (3.1.1.2).  It has security fixes in there, just in case that is the issue.  There are fixed in there for hacking.

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‎11-12-2013 01:17 PM

HP Recommended

Was there any resolution to this?  My HDX7000 is doing this now, and I have the latest update.  Any info would be appreciated.

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‎11-12-2013 02:20 PM

HP Recommended

Hello all,

welcome to the Polycom Community.

This is an external source attempting to use your HDX most likely via SIP to start a call to an external party.

 

This is know as toll fraud and usually is used with SIP telephony systems.

 

I would suggest you monitor your network traffic for the incoming IP address and you may want to disable SIP if this is not used.

 

Go to System > Admin Settings > Network > IP > SIP Settings and untick the box for SIP.

 

For any more details I suggest you work with your Polycom reseller and/or Polycom support directly.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-25-2015 11:40 PM

HP Recommended

I am also facing the problem after disabling the sip the problem is resolved but the customer cannot disable the sip as they have most of their calls using sip.I would appreciate if anyone can help me.

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‎05-26-2015 01:53 AM

HP Recommended

Take a look at Michael's advise >>> here <<< as well as the discussion >>> here <<<. I could add that any firewall providing the black/white list option may be used to solve the issue.

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‎10-07-2016 04:05 AM

HP Recommended

I have issue my polycom HDX7000 is dialing its own ip address . addigned to it.   

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‎10-07-2016 04:11 AM

HP Recommended

Hello Chaitanya,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Apr 07,2015 Question: How can I prevent Phantom calls to my Video Solution?

Answer: A local Firewall or a Polycom Firewall traversal solution can be utilized to stop this. In order to add this to a possible future Software version in the form of a whitelist please contact Luriep => here <= or Security Center: Security Bulletin Relating to Worldwide Botnet Dialing H.323-Capable Systems

I am closing this post as the other post should be used as the master post.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.