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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi All. I am having an issue with Polycom HDX 7000 HD - Release - 3.0.3.1-19040, which disconnects after exact 2 minutes. I am registering to a DMA gatekeeper.

I am seeing on the Logs disconnect:

 

2014-12-04 22:46:02 INFO avc: hd[8]: DSP: Done memStop_MSCD_server() for codecImpleID 1 w/ pChanHandle 0x386b68 pCodecResMgrHandle 0x8ba0d700
2014-12-04 22:46:02 INFO avc: pc[0]: PWProxy: camera 1 aspecttype=0, aspect=0.
2014-12-04 22:46:02 INFO avc: pc[0]: H323Call[0]: outgoing disconnected, cause code:16
2014-12-04 22:46:02 WARNING avc: pc[0]: H323Call[0]: CallStateChangedCallback unhandled state 0
2014-12-04 22:46:02 INFO avc: pc[0]: PWProxy: camera 1 scaling set to 36.
2014-12-04 22:46:02 INFO avc: pc[0]: H323Conn[1]: H323Call[0] deleted, address:504002
2014-12-04 22:46:02 INFO avc: pc[0]: config: incall[0]:false
2014-12-04 22:46:02 INFO avc: pc[0]: CAMERA: #### CamManLEDN:pArgs->name-> incall pArgs->value -> false ....
2014-12-04 22:46:02 INFO avc: pc[0]: config: totaltimeincalls[0]:20:24:32
2014-12-04 22:46:02 INFO avc: pc[0]: Conf[0]: removed H323Conn[1]
 

 

 

I get the audio and video on for 2 minutes. Has anyone seen this issue. 

 

4 REPLIES 4
HP Recommended

Hello Hidayath,

welcome to the Polycom Community.

I would suggest you test this against the latest HDX 3.0.6 or if within contract the latest 3.1.5 as both of them contain fixes and security enhancements.

 

In addition it would be useful if you could provide more details on the call scenario and if this is a new issue or if this has always been the case.

 

Does this only happen to outbound calls or also if the Endpoint is being called ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen

This is the case when i ever i try to call from this unit to any public IP Polycom test site. Internally this is used to call to RMX 2000 through a DMA. There was link upgradation for this location and after that this issue is seen. The HDX is in a network and the DMA is in another network to which the HDX registers. There is a firewall in between, but the ports are open. I am also attaching the log from the system for your review. Meanwhile i will try a upgrade a s well.

Regards

Hidayath

HP Recommended

Troubleshooting more i could find that Polycom HDX has a much longer time for tcp keepalive. So is there is any firewall or acceleator on the path it will drop the tcp packets which are idle (basically the h225 and h245). From some forum i learned about a cmd tcp kainterval. I tried that on my HDX an i am getting a error. Has someone seen this issue? Can someone advise.

Model: HDX 7000 HD
Build Information: Northstar_Integration
Time In Last Call: 00:02:23
Total Time In Calls: 22:12:35
Local Time is: Tue, 23 Dec 2014 16:30:36
H323 Enabled: True
H320 Enabled: False
HTTP Enabled: True
SNMP Enabled: True

->
-> tcp kainterval 120
error: command not found

 

HP Recommended

have you tried the Encryption WhenPossible Option .

 

 

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