• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎11-03-2015 03:51 AM

HP Recommended

we can place lync video call from hdx8000 to lync client.

Lync client can't pleace a lync video call to hdx8000, client error video not accpted.

Lync meet new can drap hdx8000 user to the conference call.

Does it have compaiiltiy issue with Lync 2013 server with Lync 2010 hdx8000 client??

consider purchase upgrade licnese for it but don't it is lync server problem or lync client.

Thanks.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-03-2015 04:47 AM

HP Recommended

Hello thyhk215,

welcome back to the Polycom Community.

 

  • HDX Software Version 3.0.5 added Microsoft® Lync® 2010 qualification
  • HDX Software Version 3.1.2 added  Microsoft Lync 2013 compatibility

In addition if you previously purchased an RTV license for Microsoft Lync 2010, you can request a free RTV license supported for Microsoft Lync 2013.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎11-03-2015 04:00 AM

HP Recommended

RTV license installed.

Was this reply helpful? Yes No

‎11-03-2015 04:47 AM

HP Recommended

Hello thyhk215,

welcome back to the Polycom Community.

 

  • HDX Software Version 3.0.5 added Microsoft® Lync® 2010 qualification
  • HDX Software Version 3.1.2 added  Microsoft Lync 2013 compatibility

In addition if you previously purchased an RTV license for Microsoft Lync 2010, you can request a free RTV license supported for Microsoft Lync 2013.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-03-2015 07:07 AM

HP Recommended

but this deive can't upgrade to 3.1.2 firmware.

Was this reply helpful? Yes No

‎11-03-2015 07:38 AM

HP Recommended

Hello thyhk215,

this device should support any compatible 3.1.x software and the latest at present is 3.1.8

 

You may be unable to upgrade due a lack of upgrade Key but the unit itself can be upgraded once you purchase the relevant license to operate any new software.

 

The above is the requirement as outlined what versions of software on the HDX support what versions of Microsoft LYNC.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.