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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi

We’re running a HDX with 3.0.5, Touch Panel 1.4, RTV installed and receive “no more sites can be added because the meeting is full” when trying to join a Lync scheduled conference via the touch panel.   The HDX supports Lync OK in all other circumstances.  Also, I cannot find VIDEO-97313 in any of the release notes; which apparently resolves the problem I am experiencing.

 

Appreciate any advice

 

Similiar to http://community.polycom.com/t5/Video-Endpoints/Polycom-HDX-8000-Calendaring-Service/td-p/33652

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thank you for replying to the post.  We'll engage our account manager/reseller to determine a solution, and will close this thread.

View solution in original post

7 REPLIES 7
HP Recommended

Hello barnesjw,

welcome to the Polycom Community.

The post referenced by yourselves suggested to the original poster to raise a service ticket. It did not specify that the issue is the same, or known or even fixed in any current release.

 

It simply suggested to reference the Voip case as it showed similarities.

 

The original poster did not follow this up within the community and I am unaware if he/she ever contacted Polycom support as suggested.

 

If you believe you are having the same issue please work with your Polycom reseller and / or Polycom support directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you very much, I will follow up with our Polycom account manager.  In the meantime, can you provide a summary of VIDEO-97313 and it's resolution.

 

Thanks again

 

HP Recommended

Hello barnesjw,

 

the mentioned issue is not resolved yet and without logs and troubleshooting via Polycom support I am unable to confirm / or verify if the issue is the same.

 

The video case reference was given to enable the tier 1 and/or tier 2 support to have a head start at this.

 

If an issue is fixed the relevant information is placed within the release notes. As the root cause of your issue is yet unknown I am unable to comment on this further.

 

The correct process is to log this via your Polycom reseller and/or Polycom support directly.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you for replying to the post.  We'll engage our account manager/reseller to determine a solution, and will close this thread.

HP Recommended

I faceed the same problem.

You can contact me through  email

 

samirshk88@hotmail.com.

 

May be I can help you.

 

Thanks

 

 

HP Recommended

BTW the above posted link was my post.

 

Thanks

HP Recommended
Hello Samir,

As this is a community it should be shared in public and your post should be updated by yourself if you addressed your initial issue.

Communicating via email will not help anyone here.

Best regards

Steffen Baier
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.