Solved: Has the low mic gain issue been resolved in Poly OS 4.1? - HP Support Community

PaulHargrove · ‎08-28-2023

From article ID:000066573, Microsoft tm596672 published:7/3/2023 “customers may have low microphone send level from x30 and x50 devices to the far end of a call starting on June 5th 2023”

There is no mention of this in the 4.1 release notes, so has this issue been resolved in Poly OS 4.1?

If so, do we need to undo any gain changes made to affected endpoints?

SteffenBaierUK · ‎08-29-2023

Hello @PaulHargrove ,

welcome back to the HP Poly community.

We added a fix for this in 4.1 and the update script will lower the original manual value, which was set back as a workaround, to 0. I have asked product management to add this into the release notes as it must have slipped.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎08-29-2023

Hello @PaulHargrove ,

welcome back to the HP Poly community.

We added a fix for this in 4.1 and the update script will lower the original manual value, which was set back as a workaround, to 0. I have asked product management to add this into the release notes as it must have slipped.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Has the low mic gain issue been resolved in Poly OS 4.1?

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