Solved: How to capture network traffic - HDX - HP Support Community

Anonymous · ‎01-18-2016

Caon one do a pcap without spanning ports on a network switch? If so how does one do it on a HDX?

SteffenBaierUK · ‎01-18-2016

Hello Burt_Kloppers,

welcome back to the Polycom Community.

Could I kindly remind you to follow up some of your old post's => here <= as not providing information if the answers received have address your issue or marking these as accepted solution will deprive other community users.

In regards of your new question to my knowledge only the GroupSeries has the capability to take a remote wireshark.

Depending on your issue the HDX logs may be sufficient but a real network trace can only be supplied by setting up a spanned port or purchasing a device like => this <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎01-18-2016

Hello Burt_Kloppers,

welcome back to the Polycom Community.

Could I kindly remind you to follow up some of your old post's => here <= as not providing information if the answers received have address your issue or marking these as accepted solution will deprive other community users.

In regards of your new question to my knowledge only the GroupSeries has the capability to take a remote wireshark.

Depending on your issue the HDX logs may be sufficient but a real network trace can only be supplied by setting up a spanned port or purchasing a device like => this <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎01-18-2016

Thanks for the information. I just wanted to confirm that one cant do a pcap directley on the HDX

How to capture network traffic - HDX

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