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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎11-14-2023 08:53 AM

HP Recommended
Product: Polycom® RealPresence® Group 500 p001
Operating System: Microsoft Windows 10 (64-bit)

When trying to update using the Poly file, it asks for a key to proceed with the installation. How can I obtain this key?

1 REPLY 1

‎11-17-2023 12:14 PM

HP Recommended

Hi @AndyCM1,

 

Welcome to the HP Poly community!
You will have to contact our support team, who will help you with the key based on the entitlement.

HP Support can be reached by clicking on the following link:

https://www.hp.com/contacthp/

Contact number for Brazil: 0 800 891 5786

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.

 

Regards.
Prajwal

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