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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Dear Polycom-Team

 

We have currenlty the issue, that the Video resolution when are doing  VOIP-Calls over our Group Series 500 to a Group Series 550 isn't very good (probably not in 1080P) with our Eagle Eye IV camera on both ends.

The bandwith itself shouldn't be the issue since we are having a 100mbit/s connection on both ends and the device are in the same network.

Currently the Input is set to sharpness, since there is not much movement and H263 is enabled as well.


Which settings would you recommend to get the best resolution?


Kind regards,

 

Gabe

 

3 REPLIES 3
HP Recommended

Hello @gabeB ,

 

Welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

We know nothing about your software version and or the SIP switch involved. Also, we do not know if you have tried an IP call without the SIP switch involved.


Please ensure to provide some detail so the volunteers in the community can try and help you.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Dear Steffen

 

We use the newest Software Version:  6.2.2.6


I am not quite sure what a SIP-Switch is, but we don't use any additional Hardware for the call, the VOIP Call is being held directly between the two devices.


Kind regards,


Gabriel

HP Recommended

Hello @gabeB ,

 

Again your answer only partially contains details. I suggest you check the FAQ or ReadMe1st to check what we would need and/or work with a Poly reseller.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually only able to open a ticket directly with Poly support if a valid service contract is in place.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.