• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Be the first to explore and join the conversation on our brand-new Poly Support Community Blog, Click here It's live now!!
HP Recommended

Hello 

Can you guide us for incoming calls to land on the codec which is natted to a public ip and using fixed ports as defined on the configuration on the group 500 codec.While we are not having any issue with the outgoing calls.Incoming calls are calls are not hitting the system.In the H.323 trace we are not finding any incoming calls.The same of ports defined for the fixed ports in the G500 firewall configuration is opened for outgoing and incoming calls on the client's firewall.In addition client also opened TCP/UDP 1718,1719,1720,1731bothways.

 

Can this be a problem with the Natting rules/port forwarding

1 REPLY 1
HP Recommended

If you are not seeing the calls getting to the codec then you should be looking at the network and why it is not routing the calls to the endpoint.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.