Lack of Support

[Scottttt]

I called and talked to tech support 7 days ago about a Polycom X70 that I was having issues with.  The tech support person started a ticket and said that someone will be contacting me to resolve the issue.  I called back two days ago and got the same reply, some one will be calling me back.  This call I'm waiting for............will it be soon?

[SteffenBaierUK]

Hello @Scottttt ,

Welcome back to the HP Poly community.

As a reminder, this is a peer to peer forum and not HP Poly support.

• A place where you can find great tips and helpful solutions from other HP product users

I forwarded a similar request from you in the past so let me try again but please be aware no support is provided here.

Best Regards

Steffen Baier

[Scottttt]

I understand that this isn't a support site, but when your support doesn't even get back to me it seems I'm left with no other option.  

[Meghana_10]

Hello @Scottttt, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Studio X70.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please let me know issue you are facing with the Poly Studio X70 so that I can assist you further?

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @Scottttt 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the issue was resolved. 

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana 

[Meghana_10]

Hi @Scottttt, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Meghana 

[Scottttt · Accepted solution]

35 minutes after I posted this, I had an email reply, and 30 minutes after that I was connected to a rep that took care of me.  This seems like the fastest way to get support.  Before I posted here it had been 7 days, and two phone calls to get no response 

So, my issues are taken care of thanks

[Meghana_10]

@Scottttt Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic and have an amazing day ahead! 

Regards, 

Meghana