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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-15-2023 03:12 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi all,

 

My clients Lenovo core's have recently updated to windows 11 and they have some questions that I need some help with: -

  • Should bios updates be completed via Additional updates(Windows) or via bios download from Manufacturers website?
  • Does the Latest bios update work fine with Windows 11 as the bios on Lenovo’s website appears to suggest it’s for windows 10.

On a few occasions of rebooting the MTR the below screen has been displayed, Is this a hardware fault or could a Bios update be needed?

 

CPU Fan Failure.png

 

3 REPLIES 3

‎08-15-2023 03:22 AM

HP Recommended

Hello @stevescottscc ,


welcome to the HP Poly community.

 

I suggest you contact our Support organization in your region. Details are in my Signature.


Best Regards


Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-15-2023 06:56 AM

HP Recommended

Hi, @stevescottscc 

 

You seem to have an issue with the Lenovo hardware and this forum is for HP products.

 

I recommend that you post your question on the Lenovo community forum for the model series Lenovo notebook in question.

 

HOME - English Community - LENOVO COMMUNITY

 

On HP notebooks that error normally means the system fan needs to be replaced.

Was this reply helpful? Yes No

‎08-15-2023 07:43 AM - edited ‎08-15-2023 07:44 AM

HP Recommended
@Paul_Tikkanen wrote:

Hi, @stevescottscc 

 

You seem to have an issue with the Lenovo hardware and this forum is for HP products.

 

I recommend that you post your question on the Lenovo community forum for the model series Lenovo notebook in question.

 

HOME - English Community - LENOVO COMMUNITY

 

On HP notebooks that error normally means the system fan needs to be replaced.

Hello @Paul_Tikkanen 

 

Poly, prior to the HP acquisition,  would have sold Lenovo or Dell MTRoW solutions to customers.

 

Therefore as already outlined the customer should work with HP Poly support.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No
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