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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi,

 

I have received a VSX800 unit from a client who no longer had use of it.

 

As I plan to give it away again, I wanted to delete the configuration, so my clients connection details would not come up when new owner boots the VSX8000. I googled how to do a factory reset, and followed the procedure of erasing the flash memory.

 

As a result, the box now boots using DHCP, but has no running software on it. Using FTP I can see there are a number of *.dat files still residing on the system. I then downloaded the latest software for the VSX8000 and started the upload process, but it requires a software key.

 

Question, is there a way whereby I can recover the old software key, or can I download a basic version of the software which do not require a software key, etc. an old version. I just want to bring the box back in a state where it can be booted into its system menu.

 

Best regards

c

1 REPLY 1
HP Recommended

Hello CRingsing,

welcome to the Polycom Community.

The community contains a Software Licensing  section and within you can find this post here:

 

[FAQ] How can I activate / check / verify / recover my license? 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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