• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello fellow Polycom users.

Here's one that has me a little stumped.

Last/Latest PVX

Lastest M100.

The call is being made through a V.35 Satalite link.

Connection using PVX is & has been for a number of years just peachy with default ports TCP 1720 & TCP/UDP 3230-3237.

User is now forced to purchase M100 & trialled it in his network.  Great.

However, on the same V.35 link using the same ports the M100 call rings at the far end but as soon as it answers the link is dropped.

Wiresharks have been taken of a succesful PVX call & a failed M100 call att he far end answering site.

Any guidance on what I should be looking for?

3 REPLIES 3
HP Recommended

Petet,

 

Can you make those wiresharks available and I'll run them thru VTC-CSI...  Let's see what it shows...

 

Thanks,

 

Gary M

HP Recommended

Thanks Gary.  Also located a Sys Log from the far end. included in zip.

HP Recommended

It looks like you are trying to make a 64kb call with M100... not sure it likes that....

I've included the post process analysis....   Take a look !

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.