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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!

‎11-06-2024 08:47 PM

HP Recommended
Product: Mini PC with GC8
Operating System: Microsoft Windows 11

Hi, my MTR unit is a Mini PC with GC8. It recently failed to reboot, no video output. I could see the LED light flashing once every 3 seconds.

Any advice would be greatly appreciated.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎11-07-2024 04:03 AM

HP Recommended

Hello @TV28 ,

 

Welcome to the HP Poly community.

 

is the MTR a:

  • Dell
  • Lenovo
  • HP

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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1 person found this reply helpful
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1 REPLY 1

‎11-07-2024 04:03 AM

HP Recommended

Hello @TV28 ,

 

Welcome to the HP Poly community.

 

is the MTR a:

  • Dell
  • Lenovo
  • HP

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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