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‎11-20-2023 07:30 PM

HP Recommended
Product: MTR
Operating System: Microsoft Windows 11

Hi good morning. I work for a company. And I am in charge of MTR setup or Maintenance. One of our MTr was non-compliant and we could not login to it for unknown credentials error. Then we mistakenly formated the MTR to get rid of the login credential error. Now in the Poly Console or in the MTR screen)(Dual Monitor) does not show any Teams App or Settings to enroll the MTR with all necessary credentials. SImply as many times we Reset the MTR PC it never sseems to appear any Microsoft Teams Window/Screen. It just boot up as regular Windows PC. We tried to Reset it into Recovery mode from Local Drive but still after Windows Reset it does not appear any Micorsoft Teams that previously used to appear in Console and in Dual Monitor all together. May you please help me how to get Microsoft Teams Room back in working as like the OOBE in the beginning? Plaese let me know if any further information needed to better assist me with the situation.

2 REPLIES 2

‎11-21-2023 01:07 AM

HP Recommended

Hello @Nasamanik ,

 

welcome to the HP Poly community.

 

A good starting point would be to let the volunteers in this community know what hardware of the MTR you are using:

 

  • HP MTRoW
  • Lenovo MTRoW
  • Dell MTRoW

Our public Knowledgebase should have instructions for all of the above on how to rebuild them to OOB state.

 

I suggest you contact our Support organization in your region.

 

Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-21-2023 01:11 AM

HP Recommended

I am using HP MTR with Poly

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