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‎08-15-2023 02:58 PM

HP Recommended

 

Is it resolved ? Please share suggestion to get this resolved
Hi all,

we have a couple of Poly Studio X30 and X50 in our company. I recently updated them all to 3.10 and they are all used in Teams Mode. I have an issue were the devices would go into standby (screen is black) when they are used with HDMI ingest in Teams Mode or also Device Mode with HDMI. So very 10-15 Minutes or so one has to touch the TC8. For me this makes no sense at all.

1 REPLY 1

‎08-18-2023 11:03 AM

HP Recommended

Hi @USRAWAT 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please share the details listed below:

- Exact full model name of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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