Missing the custom backgrounds in MTRoA

Mircha22 · ‎08-29-2024

Hello,

We have a couple of Poly X50 and X70 devices, all in the MTRoA environment, but for some reason I don't see the option in the configuration profiles in TAC to upload custom backgrounds.

What am I missing? Is it maybe 4.3.0?

Firmware 4.2.2 and Teams app 1449/1.0.96.2024080804.

Thank you

SteffenBaierUK · ‎08-29-2024

Hello @Mircha22 ,

welcome back to the HP Poly community.

I would usually suggest you check for this feature with a Microsoft-hosted community as it is their feature which does not have to do with the Poly Software.

Stating this check my colleague Uwe Ansman's page https://aitsc.de/blog/neues-mtroa-release-1449-1-0-96-2024080804/ as he covers this in detail.

If you find any issues I suggest you open a Microsoft Ticket.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Mircha22 · ‎09-02-2024

Hello @SteffenBaier,

The option of custom background appeared in TAC with the first device upgrade to 4.3.

Thank you.

SteffenBaierUK · ‎09-02-2024

Hello @Mircha22

I am not aware that our Partner Microsoft rolled out PolyOS 4.3.0 via the TAC. You can upgrade this via the Poly Support page but our Partner Microsoft is "sitting" this version out.

I believe the next Microsoft-certified release is either PolyOS 4.3.1 or PolyOs 4.3.2 via the TAC.

Regardless of the Poly Software version the functionality to change the Background via the Microsoft TAC came with their firmware 1449/1.0.96.2024080804

Simply downgrade your device to PolyOS 4.2.2 and re-check.

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Mircha22 · ‎09-02-2024

The update was not done from TAC, it was from the web interface of the actual device. The Download Update form was left for Polycom Support Site by a mistake and it auto-updated to 4.3.0. The next day the custom backgrounds option appeared in the configuration profile option. Maybe it was a coincidence.
Thank you for all the info provided, I will try to downgrade it.

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