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HP Recommended

Monitor 2 resets to Monitor 1 Setting after restart should be 4:3- How do I set it so it does not reset to monitor 1 after a power restart.

 

HDX8000

>manage>Admin>monitor>monitor2

3 REPLIES 3
HP Recommended

Hello wjgoss,

welcome to the Polycom Community.

It is always useful to provide the currently used software Version as this may help yourself or others to check against the publicly available release notes.

 

It sounds like a current open bug (VIDESC-10192) but without the relevant details or logs its hard to tell.

 

This also sounds like an issue that was reported => here <=

 

I suggest you work with your Polycom reseller and/or Polycom support directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

    Software Version: Release - 3.1.0-23277     HDX8000     I will contact the reseller. I was thinking the profile under diagnostics could be edited.

HP Recommended
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