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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

realpresence group 500

2 REPLIES 2
HP Recommended

Hi...

 

You get the upgrade key from support.poly.com, it sound like the endpoint is running old firmware and have to do a major firmware upgrade.

In the Quicklink menu you select:

 

Dan_Hems_0-1692945436605.png

 

Select "Single Activation"

 

Here you can type in the SN of the Group 500 see if you the endpoint is entitled to being upgraded.

If you have Poly service on the endpoint you will be able to get the upgrade key.

 

 

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"
HP Recommended

Hello @sacl ,

 

welcome to the HP Poly community.

 

From our Video FAQ:

 

Jun 22,2014 Question: How can I activate / check / verify / recover my license?

Answer: 
Please check this post in the Software Licensing section => here <=

A text file with the name sw_keys.txt should be created. The format should be:

U <Tabulator>Serial<Tabulator>Key

An example is attached to this FAQ >here<

 

 

Best Regards

 

Steffen Baier

------------------------------------------------
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