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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi Guys, 

I'm configuring f irewall for Polycom RealPresence Group 300, I'm extremly frustrated. 

I got the point where connectons from outside get to the Polycom, but user isn't able to pick up the incoming connection.

Outgoing connections however are OK.

Config on the firewall:

TCP 1720 allowed bi-directional

TCP 3230-3290 TCP/UDP allowed bidirectional

 

Is there a particular port UDP/TCP that would be responsible for that kind of behaviour?

Is that even a firewal issue, or polycom configuration itself?

Any Help much appreciated .

Martin

Spoiler
 
4 REPLIES 4
HP Recommended

Hi Martin

 

 

  1. Configure your Group System according  >Administrator’s Guide 4.1.1<    p. 41Configure the System for Use with a Firewall or NAT"
  2. go to >>this<< post and open attached pdf file. I guess your issue is related with ASA fixup protocols.

 

Regards

 

 

 

 

HP Recommended

HI Bazzuck, 

 

Thank you for that, I'll give it a go, and you know.

 

Martin

HP Recommended

Got it working, it tunred out to be Polycom Setting after all.

Have a look at the screenshot.

🙂

 

HP Recommended

Hi

 

thank you for sharing your experience.

 

 

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