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HP Recommended

Hi I have come across an issue with one of our clients, where they cannot hear audio when they connect to a lifesize unit 220.

 

Audio is working at the lifesize end but not at the 7000 end.

 

If I put the 7000 in basic mode audio works.

 

I have seen on the support site that this was an issue in 2.6 but they are running 3.0.2 on there unit.

 

I thinking of upgrading the 7000 to a later version of the software but am not 100% sure this will fix the problem.

 

Has anyone else had issues between lifesize units and this version of the software?

 

Thanks

Richard

2 REPLIES 2
HP Recommended

I'vedefinately seen this but quite a while ago & a Lifesize s/w update fixed that. Your plan to check current version on the LS & upgrade the HDX is the right direction.  Perhaps try AES on & off.  That sometimes does weird things.

HP Recommended

Hi there, Did you solve your issue?

I have a similar situation.

Mine seems related to using the Siren audio codec. but there also is a FW and VPN router involved.

Giving the G722 codec higher preference in the Lifesize system resulted in audio on both sides.

but one side using Siren other using G722 codec.

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