No Connection to Analog Phone Line - VSX 8000

[Anonymous]

I recently had a downed phone line that was repaired remotely with no work to the cabling. I've tested the line at the location where it plugs into the Polycom module and it is live. I am receiving the following message however, depsite multiple restarts of the system:

"Remote equipment could not provide the requested channel. Try the call again later."

I am using a VSX 8000. Any help is appreciated. 

[Anonymous]

Hmmm..Usually those are very robust and we don't have problems.  I assume the line was functioning with the VSX prior to the outage?  I also assume you are testing the line with a standard pots telephone?  Do you have the luxury of testing the VSX on a different POTS line? We need to know if something changed on the line since the repair or was there a fluke and the VSX got hit by a voltage spike.

Another possibility is software corruption. A reinstall would tell. If after reloading the software there is still a problem then we know it is hardware or line related.

The software can be reloaded using the Softupdate procedure as you would normally do to upgrade. However when you get to the page where you select 'Typical' or 'Custom' choose Custom.  There are additional check boxes here that allow the software and config files to be erased.  The OS is then loaded fresh and the system will need to be configured manually.  I do not recommend importing a config file unless you have one from prior to this event as the current one may be corrupt. 

If all fails give polycom Support a call.

http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html