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‎04-03-2014 09:08 PM

HP Recommended

After connecting many times without issues,  from my desk top to a site that uses polycom hardware, I get no audio or video from the far side.  They see and hear me fine.  I am using Windows 7 and i5 processor.  I am wondering if there is a firewall issue, but I can't find one.  No new hardware, router, etc. Any ideas for trouble shooting?

1 REPLY 1

‎04-04-2014 07:52 AM

HP Recommended

You are correct, it is probably a firewall issue.

 

You can test to test sites such as:

Test your video at: 71.14.2.158 or 71.14.2.157

Digital Video Loopback at: 71.14.2.154

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