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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello,

I have problem with our Poly Studio X50, that can't apply provider. We were using it with Zoom rooms, but after automatic update Zoom Rooms disappear. I've factory reset it and update the device to latest update. When I try to set up provider via web admin panel it's says restart and hangs up doing nothing, the loading/working circle is running but device don't restart or apply chosen provider from the list. Rebooted several times , no luck.

Software version of the device is:

4.1.0_00-180034

 

Can you please advice how to proceed further?

Am I missing something?

 

Best Regards,

Nikola

3 REPLIES 3
HP Recommended

Hello @NikolaAntonov ,

 

welcome to the HP Poly community.

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello,

 

How is this any solution and what is the difference between any support  and the support in my region in that matter?

You are just wasting my time and passing the ball to another whatever support it is.

 

BR,

Nikola

HP Recommended

Hello @NikolaAntonov 

 

I suggest you ensure and read my signature.

 

People replying in the community are volunteers and we do and try to do our best to help. Helping in your case requires logs etc. and this is a support task.

 

Please watch your tone when replying to us volunteers and stay professional as this is not some hobbyist community.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.