• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!

‎11-27-2024 03:36 AM

HP Recommended

Hello everyone, I am having a problem with my Poly G7500 device.

I use the "Polycom People content app" software to wirelessly share content to Poly endpoints (Polycom Realpresence Group series and devices running Poly Video OS) in a meeting.

However, after I updated to Poly VideoOS version 4.4.0.416273(Release date: 25, November 2024) for the G7500 device, an error appeared. The device restarted itself after connecting to share presentation content from the "Polycom People content app" software.
Then I downgraded the software to lower versions (versions 4.3.x) and this problem no longer occurred.
Has anyone encountered this problem like me?

Best regards!

Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-27-2024 04:59 AM

HP Recommended

Hello @VUHAI1 ,

 

Welcome to the HP Poly community.


From a community Search in PolyOS 4.3.3:

 

Poly Content App is end of life and no longer available for download. You can still use Poly Content App with VideoOS systems; support will be removed in an upcoming release.

 

The same for a Google >search<

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Reply
Was this reply helpful? Yes No
1 REPLY 1

‎11-27-2024 04:59 AM

HP Recommended

Hello @VUHAI1 ,

 

Welcome to the HP Poly community.


From a community Search in PolyOS 4.3.3:

 

Poly Content App is end of life and no longer available for download. You can still use Poly Content App with VideoOS systems; support will be removed in an upcoming release.

 

The same for a Google >search<

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.