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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello,

Does Poly G7500 support 2  USB camera's (not Poly)?

Thanks,

4 REPLIES 4
HP Recommended

Hello @avs ,

 

Welcome back to the Poly Community.

To my own personal knowledge, we only support 1x 3rd Pary USB Camera.

 

If in doubt please work with our support team in your region.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Have a look at the release notes and documentation, there are a few supported cams:

https://support.polycom.com/content/dam/polycom-support/products/telepresence-and-video/g7500/releas...

 

HP Recommended

You can hook up to 5 cams max to a G7500 - 1x HDMI, 1x HDCI, 3x USB.

Poly is not technically limiting that USB functionality to just Poly cameras, but - to be very clear on this - Poly just supports the cameras listed in the release notes.

Cheers, Uwe

Check my blog at https://aitsc.de/blog
HP Recommended

I have been test feature multiple camera (1 EE IV 12x HDCI + 3 EE IV USB 12x ) with G7500 ver 3.5.

But sound like, system only accept 2 source camera videos. After switching bettween all camera, system get some crashes, freeze and suddenly restart.

I believe poly will improve this feature in the future.
 
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