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09-08-2022 01:46 AM
Hello email@example.com ,
Welcome to the Poly Community.
Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible
Please ensure you familiarise yourself with the FAQ’s listed in my signature for your convenience.
Stating the above this is most likely a limitation of the Provider or the yet unknown software version of both the Poly OS and the Teams application version and should be taken up with the support team of the used provider aka Microsoft.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-27-2022 10:55 AM
Does anyone know if you can use the camera in device mode like you can when it's in poly or gotoroom application mode when using teams app? I can't seem to get it to work so I'm assuming that isn't supported even on the latest Microsoft teams app and poly firmware. It's a shame because that's a very useful feature.