• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎08-31-2023 06:56 AM

HP Recommended
Product: Sync 40+ M
Operating System: Other

Got some new poly sync40+, that is connected to the poly x50 bar.

Problem is that even though volume is turned up to max on both sync40+ and on the TC8 tablet, the volume is very low.

If I turn it down to 50% on the tablet, I can hardly here anything!?

2 REPLIES 2

‎08-31-2023 07:00 AM

HP Recommended

Also below is current version:

 

Software Version:
0.0.402.2759
Serial Number:
S/NEEJLFG
Was this reply helpful? Yes No

‎08-31-2023 11:54 PM

HP Recommended

Hello @BunkerHolding ,

 

welcome to the HP Poly community.

 

You have posted in an incorrect section and your post has been moved by a volunteer. It has been moved to a section more suitable for your request.

 

Unfortunately, your post does not contain the currently used Software version for the main HP Poly product or the Partner application you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come.

 

For current Video products please include the Provider used.

 

From memory, the Sync USB speaker is not officially a supported peripheral for the Studio X or the G7500 so this most likely explains your situation.

 

An issue like this cannot be resolved via a public community post so please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.