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‎01-09-2024 12:10 PM

HP Recommended
Operating System: Android 9.0 Pie

I tried to pair my Poly Trio with my X50 and it doesn't work.

The audio device doesn't appear on the page of Poly pairing. It shows my TC8 connected but i couldn't fix the problem to make the device Poly Trio to show to me so i could pair the device. I tried other software versions, tried factory reset on both devices and nothing worked.

 

My Poly X50 is IP fixed and the TRIO is DHCP. All working fine.

 

2 REPLIES 2

‎01-09-2024 01:02 PM

HP Recommended

Hello @oNeitan ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

 

Also, we are not aware of what Mode the Poly Trio is in. It should be in device mode as shown >here<

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎01-09-2024 01:07 PM

HP Recommended

Versions:

- Poly Trio 8800: 7.2.6.0019

- Poly X50: Software version: 4.1.2-388101/ Hardware Version: 2

 

* Poly Trio is in Device mode

 

We use teams on Poly X50

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