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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!

‎11-07-2024 12:38 PM

HP Recommended

Hello, I have a Poly Studio X50 that I would like to connect to a Poly Trio C60 using Bluetooth. I can see the Poly X50 on the C60 as a choice for pairing but when I select it nothing happens. 

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1 REPLY 1

‎11-07-2024 12:58 PM

HP Recommended

Hello @telmore1964 ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application version you use. For example Microsoft Teams, Zoom Rooms, Poly SIP/H.323 mode etc.

 

This is important especially in the future when someone finds this post in days, months, or years to come.

 

Please do not simply edit the original post but reply with the versions.

 

In the FAQ or the Read 1st section, we remind users why this is important.

 

Once you provided these details I am not aware of a use case where a Poly Trio could be used as a wireless Bluetooth Microphone and speaker for a Studio X/G7500/G62

 

You can pair a Poly Trio via the wired network the following way as explained in the Video FAQ:

 

May 21, 2024 Question: Configure a Poly Trio Controller mode for Pairing with a Studio X, G62, or G7500?

Resolution: Please check >here<

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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