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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
HP Recommended

We have the poly X50 connected to two Sony televisions via HDMI cables. When we turn the TVs off and back on, only one tv remains connected to the poly. We have this issue on multiple polycoms so we know its not a bad HDMI port. 

2 REPLIES 2
HP Recommended

Hello Nick.Klinkhammer@hirschbach.co ,

 

Welcome to the Poly Community.


Your post does not contain the minimum information for any volunteer in this community to comment on. These are listed in the ReadMeFirst and/or FAQ

 

As this is reproducible I suggest you open a ticket with Support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi there i have this same issue did you raise a case with Support and get any feedback? 

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