Poly X70 Conference Room Dual Displays Always On

azhang1 · ‎08-14-2023

Hello! I have a Poly X70 connected to two TV displays that I would like to remain on while the Poly is idle. Right now, both TVs have HDMI-CEC turned on and all sleep settings have been turned off for the Poly. One of the TVs does stay on at all times, but the other turns off on its own and we can't figure out if it is something wrong with the TV or if it's the Poly itself.

Any thoughts?

SteffenBaierUK · ‎08-15-2023

Hello @azhang1 ,

Welcome to the HP community.

Unfortunately, Your post does not contain the currently used Software version for the HP Poly product or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come.

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

azhang1 · ‎08-15-2023

Hi @SteffenBaierLon,

Apologies for the missing information. The software version for the StudioX70 is 4.0.2-384012 and the hardware version is Version 3. We are using Zoom Rooms with software version 5.13.5.

Best,

Angela

SteffenBaierUK · ‎08-15-2023

Hello @azhang1 ,

An issue like this cannot be resolved via a public community post so please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question