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‎09-03-2024 07:46 AM

HP Recommended
Operating System: Android 9.0 Pie

Hello, I have been having severe problems with the Poly TC8 update. Since I loaded the update, the Poly TC8 devices get stuck on “searching for software” and do not link with the X30. From what I have seen on this portal, this issue has been occurring since the beginning of August and there is still no solution. Any comments on this? I have 180 of these devices in the company and this error is starting to replicate.

5 REPLIES 5

‎09-03-2024 08:16 AM

HP Recommended

Hello @GastonLeguiza ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product you use. For example Microsoft Teams, Zoom rooms, Poly SIP/H/323 mode etc.

 

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

 

This is stated in the FAQ or the Read 1st section, explaining why this is important.

 

If an issue like this cannot be resolved via a public community post, and no other volunteers reply, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎09-03-2024 08:37 AM

HP Recommended

Poly x30 version : 4.3.0-406190

Tc8 version: 6.3.0-211719

 

Teams version: 

1449/1.0.96.2024080804
admin teams agent version :1.0.0.202402202353
 
Was this reply helpful? Yes No

‎09-03-2024 08:55 AM - edited ‎09-03-2024 08:55 AM

HP Recommended

Hello @GastonLeguiza ,

 

I would suggest a factory reset of the TC via the pinhole at the back

 

After this simply re-add the TC device.

 

If this does not address your issue I suggest you contact our Support organization in your region if no other volunteers reply. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-04-2024 07:34 AM

HP Recommended

i found another conversation wher someone said that resolved this problem by downgrading the firmware. Where can i find the firmware to do that?

i already try the pinhole reset but nothing changed

Was this reply helpful? Yes No

‎09-04-2024 07:40 AM

HP Recommended

Hello @GastonLeguiza ,

 

welcome back to the HP Poly community.

 

I already replied >here<

 

Other volunteers can reply. If you do not get any additional replies and still have open questions please involve our Support Team in your region.

 

We are all just volunteers here.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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