PolyOS 4.1.0 Default Audio Output Issue with G7500

Dave_Perkins · ‎11-20-2023

Over the past few weeks, our Polycom G7500 audio output is defaulting to the TV Speakers instead of Line Out. Even after changing to Line Out, if the system reboots, it will default back to TV Speakers. I installed version 4.1.1-386158 this morning, but the system still defaults to TV Speakers for the audio output. I would like the system to default to Line Out to take advantage of the sound system installed in our board room. Is this issue affecting anyone else? Is there another setting that needs to be changed in order for the default audio output to be Line Out instead of TV Speakers?

SteffenBaierUK · ‎11-20-2023

Hello @Dave_Perkins ,

welcome to the HP Poly community. How is the device provisioned and what Provider mode

I suggest you contact our Support organization in your region.

Details are in my Signature.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Dave_Perkins · ‎11-20-2023

There is no provisioning service. The provider is Ring Central Rooms.

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