Polycom 8000HDX and Cisco IP Phone

Anonymous · ‎07-09-2015

In my network I have Polycom HDX8000 and IP phone registered to the same CUCM cluster.

When I make a call from Polycom to Cisco (or vice versa) and ip phone hangs up - Polycom after few seconds goes into restart.

Second case: when the call is established between cisco video endpoint and Polycom HDX there is a problem with one way audio (cisco is sending audio) - I have to enable EO for Polycom endpoint in CUCM configuration (which in official guide should be disabled). When EO is enabled in CUCM towards Polycom endpoint - everything works fine.

Please help.

Maggie

SteffenBaierUK · ‎07-09-2015

Hello Maggie,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes in order to verify if the setup you are testing is even supported.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎07-09-2015

Sure

CUCM 10.5.2

Polycom firmware 3.1.6

Regards

Maggie

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