• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Be the first to explore and join the conversation on our brand-new Poly Support Community Blog, Click here It's live now!!
HP Recommended

Hi,

 

i've got three brandnew Polycom Debuts here.  Hooked one up and found one big issue...  When i dial for example lifesizecloud.com and want to enter a virtual meetingroom number, i press #, the numeric keyboard appears, i enter the meetingroom number and finish with a #...  But then nothing happens...  Or i get incorrect number...

 

So the dtmf is not recognized...

 

Yes i can add the virtual meetingroomnumber to the dialstring, but when the virtual meetingroom has a password the same problem happens again...

 

I tested this with SIP and H323.  There's not NAT active.

 

Do others have the same behaviour?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.