Polycom Desktop for Mac & Airplay

Anonymous · ‎09-05-2013

When I'm on a call with Polycom RealPresence Desktop (Mac version 10.8.4 and PCRP 3.0.0) my audio continuely tries to connect with a AirPlay audio device somewhere in the neighbourhood of my laptop. The audiosource switches, and i am prompted by the OS for a password to connect to the Airplay device. Of course, it's not my device, so I hit cancel, and I end up in the loop of reprompting over and over. I have to quickly hit cancel, and go into Polycom settings and switch it back to built in speakers before it prompts me again. Approximately 3-4 minutes later, it does the same thing - so throughout the call, i have to keep doing this execise.

While that is happening, the audio source has switched, so i see the video feed, but i can't hear and audio until i restore it back to the built in speakers.

I've been querying online, and I notice Apple Garageband has the same issue. For Garageband, the general recommendation is to add a firewall rule to block all incoming connections to Garageband, but this is obviously something i cannot do for Polycom.

In the polycom settings (when not in a call) there is a setting to set the audio source. Mine is set to built in speakers, but during a call it automatically switches.

Has anyone seen this behaviour, and if so have you found a solution for it?

SteffenBaierUK · ‎09-06-2013

Hello Jimmy,

welcome to the Polycom Community.

I have forwarded your information to our development team and they are currently looking into this.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

SteffenBaierUK · ‎09-09-2013

Hello Jimmy,

in order to verify and follow this up correctly I would like to ask you to raise a ticket with your Polycom reseller and/or our support team directly.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question