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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Dear Sir,

 

I have Polycom group 500 and Avaya IP Phone 1692 using as a microphone.(not polycom's mic using), what should be connectivity between each other, and how it work (setting in menu and connectivity) with polycom group 500.

 

Please suggest to us.

 

 

Thanking you

 

RK.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Dear Sir,

 


@SteffenBaierUK wrote:

Hello ajesh kr,

welcome back to the Polycom Community.

These devices have not compatible connectivity between each other.

 

At present only a Polycom SoundStation IP 7000 can be connected to a GroupSeries Codec.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services



@SteffenBaierUK wrote:

Hello ajesh kr,

welcome back to the Polycom Community.

These devices have not compatible connectivity between each other.

 

At present only a Polycom SoundStation IP 7000 can be connected to a GroupSeries Codec.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Dear Sir,



Thanks for this.

 

 

Regards,

 

RK

View solution in original post

2 REPLIES 2
HP Recommended

Hello ajesh kr,

welcome back to the Polycom Community.

These devices have not compatible connectivity between each other.

 

At present only a Polycom SoundStation IP 7000 can be connected to a GroupSeries Codec.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Dear Sir,

 


@SteffenBaierUK wrote:

Hello ajesh kr,

welcome back to the Polycom Community.

These devices have not compatible connectivity between each other.

 

At present only a Polycom SoundStation IP 7000 can be connected to a GroupSeries Codec.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services



@SteffenBaierUK wrote:

Hello ajesh kr,

welcome back to the Polycom Community.

These devices have not compatible connectivity between each other.

 

At present only a Polycom SoundStation IP 7000 can be connected to a GroupSeries Codec.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Dear Sir,



Thanks for this.

 

 

Regards,

 

RK

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.