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‎08-14-2017 02:29 AM

HP Recommended

Hi,

 

I'm unable to send content from our Polycom HDX8000 endpoint via Cisco CMS bridge. We are on firmware 3.1.11-53024.

I've heard about a HF version that may resolve this but am unable to find it- According to the Polycom Support page we are on the latest firmware?

 

Can you please advise.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-14-2017 06:34 AM

HP Recommended

Hello all,

Please try => here <=

 

Password to unzip Aug1!


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎08-14-2017 03:33 AM

HP Recommended

Hello IT.AVW,

welcome to the Polycom Community.

Usually HotFixes are only available to Support Customers so you may have to open a Service Ticket or downgrade the official software to a prior working release.

 

I will try and check internally if there is a known issue.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-14-2017 04:13 AM

HP Recommended

Hi Steffen,

 

Thanks for your response. Can you please confirm which firmware is needed for the fix? I could not find any information regarding any previous firmware revisions that would fix the issue, apart from the HotFix to version 3.1.11

 

Regards, IT.AVW

Was this reply helpful? Yes No

‎08-14-2017 04:14 AM

HP Recommended

Hello IT.AVW,

I only had a brief look for CSM / CISCO / Content and could not find anything in our internal database.

 

So if you do not know a specific hotfix build you will have to work with your Polycom reseller on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-14-2017 06:16 AM

HP Recommended

 Hi Steffen,

 

Your Polycom Knowledge base page offered the potential resolution on Article 31813

 

http://support.polycom.com/PolycomService/knowledgebase/redirectToConsonaApp.htm

 

 I will try and reach out to our reseller to see if they can get in touch with you about attaining the HotFix

 

 

Was this reply helpful? Yes No

‎08-14-2017 06:34 AM

HP Recommended

Hello all,

Please try => here <=

 

Password to unzip Aug1!


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-16-2017 01:24 AM

HP Recommended

Hello IT.AVW,

did the HotFix address your issue?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-17-2017 02:09 AM

HP Recommended

Hi Steffen,

 

Thanks for providing the HotFix. It was very helpful indeed!

 

I can confirm that this now works and we are able to send content from the HDX8000 over the Cisco CMS bridge with HF-3.1.11_03-53076.

 

Thanks for your help and for getting back promptly with the resolution.

 

 

 

 

 

 

Was this reply helpful? Yes No
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