Polycom HDX 4000 HD : unexpected shutdown

[Anonymous]

Hi,

On a POLYCOM HDX 4000 HD we have many unexpected shutdown.

Software release  : 3.1.1.3-36019 

In the log :

2013-09-13T12:03:20.122998+02:00 <edit> pc[0]: spi: USER POWER OFF REAGAN PANEL ...SHUTDOWN CODEC...BushOffCount = 5 ...
2013-09-13T12:03:21.662345+02:00 <edit> pc[0]: CLink2: processing system shutdown.
2013-09-13T12:03:21.666233+02:00 <edit> pc[0]: SystemExit: waiting shutdown ms=413353.
2013-09-13T12:03:22.162423+02:00 <edit> pc[0]: SystemExit: waiting shutdown ms=413853.
2013-09-13T12:03:22.721095+02:00 <edit> pc[0]: SystemExit: waiting shutdown ms=414359.
2013-09-13T12:03:22.748895+02:00 <edit> pc[0]: COMM[0]: CommExit, shutdown in progress.
2013-09-13T12:03:22.749993+02:00 <edit> pc[0]: CommExit: TBD--FIX SHUTDOWN LOGIC
2013-09-13T12:03:23.168221+02:00 <edit> pc[0]: SystemExit: waiting shutdown ms=414859.
2013-09-13T12:03:23.231208+02:00 <edit> pc[0]: FrameworkExit: TBD -- FRAMEWORK SHUTDOWN

What's the "REAGAN PANEL"  in the USER POWER OFF REAGAN PANEL ...SHUTDOWN CODEC message ?

Anyone else out there with similar problem ?

Thanks

Olivier

[Anonymous]

Hi there 🙂

You should consider upgrading your hdx to 3.1.2 in the first step, to see if this will solve the problem.

When does this error occur (during calls, during standby etc,) ?

Have you connected accessoires, as for example a mic or isdn interface ?

[Anonymous]

Hi Uwe, thanks for  your answer.

There's no connected accessories.

That error occurs both during standby and during calls. Sometimes it occurs after 10 minutes, sometimes after 2 hours.

As you've suggested, i upgraded from 3.1.1.3-36019  to release - 3.1.2-35267.

I'm in a test call since the upgrade one hour ago. No reboot for now.

Wait & see.

I will let you know.

Regards,

Olivier

[Anonymous]

Bad news,

With the Release - 3.1.2-35267 there's still unexpected shudown during standby and during calls.

Before every reboot i can see in the logs :

2013-09-20T10:37:22.192120+02:00 192.168.0.1 pc[0]: spi: Reagan Panel appears to be off -- BushOffCount = 1 ...
2013-09-20T10:37:22.495078+02:00 192.168.0.1 pc[0]: spi: Reagan Panel appears to be off -- BushOffCount = 2 ...
2013-09-20T10:37:22.798292+02:00 192.168.0.1 pc[0]: spi: Reagan Panel appears to be off -- BushOffCount = 3 ...
2013-09-20T10:37:23.101763+02:00 192.168.0.1 pc[0]: spi: Reagan Panel appears to be off -- BushOffCount = 4 ...
2013-09-20T10:37:23.404476+02:00 192.168.0.1 pc[0]: spi: USER POWER OFF REAGAN PANEL ...SHUTDOWN CODEC...BushOffCount = 5 ...

Someone knows what's the "REAGAN PANEL"  in the USER POWER OFF REAGAN PANEL ...SHUTDOWN CODEC message ?

Nobody else with the reagan panel message ?

Thanks

Olivier

[SteffenBaierUK]

Hello Olivier,

welcome to the Polycom Community.

This sounds like a support ticket to me. I had a quick look in our internal database but could not find any active cases.

Please work with your Polycom reseller to get this to our Support team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services