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- Polycom HDX 8000 - BFCP doesn't work if AES Encryption is ON
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06-28-2017 01:43 AM
I am using a Polycom HDX 8000 version Release - 3.0.0.2-13047
I need to enabled TLS for SIP and AES Encryption . Making a SIP call to my server .
My Server accepting encrypted audio, encrypted video and m=application for BFCP .
However the Polycom HDX device doesn't respond with third video channel for BFCP. It also doesn' send any audio and video to my server
The same scenario works fine when TLS and AES Encryption is off .
The other scenario which works is when my server rejects BFCP offer from Polycom by setting m=application port to 0. In this case the encrypted audio and video work fine with audio and video working both ways between the Polycom and my server
I am unable to understand what is problem when BFCP is enabled.
Solved! Go to Solution.
Accepted Solutions
06-28-2017 03:17 AM
Hello sagarjoshi,
welcome to the Polycom Community.
Using an no longer supported software when we have released Software 3.0.6 is not a good start. Please use a currently supported software.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
If you can still replicate this using a currently supported software then the next step is to open a Support Ticket via your Polycom reseller.
Only this way we can actively work on diagnosing this and providing a fix in our software and potentially a hotfix for this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-28-2017 03:17 AM
Hello sagarjoshi,
welcome to the Polycom Community.
Using an no longer supported software when we have released Software 3.0.6 is not a good start. Please use a currently supported software.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
If you can still replicate this using a currently supported software then the next step is to open a Support Ticket via your Polycom reseller.
Only this way we can actively work on diagnosing this and providing a fix in our software and potentially a hotfix for this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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