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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-12-2014 12:00 AM

HP Recommended

Hi, I have a 2 Polycom HDX-8000.

At power is on the prompt is highlighted only, after a while there is a reset. I think that a problem with firmware. How I can update firmware?
Sorry for my English.

 

2 REPLIES 2

‎02-12-2014 06:52 AM

HP Recommended

First question is what is the history - has this HDX worked in the past and if yes what may have changed?

Now there may be factors that are preventing the HDX from starting.

Disconnect all cables except monitor and camera - then reboot.

 

Try a factory reset next  There is a backup copy of the operating system firmware inside the HDX.  Power down the HDX and insert a paperclip into the reset button hole - located just below the power switch - then power the HDX on while holding the paper clip in the hole for 25 seconds.  This will reload the HDX firmware. 

 

Note, this procedure will erase all settings.

 

If this does not resolve the issue contact Polycom Support.

http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html

 

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‎02-12-2014 10:57 PM

HP Recommended

See also http://community.polycom.com/t5/Video-Endpoints/HDX-7000-Stuck-Frozen-at-Splash-Screen-Loading-Scree...

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