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HP Recommended

dear all,

please help us ,

We have VC setup with four locations HDX 8000 & other locations we have cisco & Lifesize with POLYCOM RMX 2000.

 

When we make call Polycom  HDX 8000 to HDX 8000 it’s occur very heavy packet loss, however when we make call HDX 8000 to any other VC , no packet loss , it happen with end to end & by using RMX both method , all HDX with latest firmware

 

4 REPLIES 4
HP Recommended

Hello amjad233983,

welcome to the Polycom Community.

It is always useful to include the currently used software version, instead of stating the latest, as this will not help anyone in the future finding this post.

 

In addition are these HDX's in the same network location or how are these connected?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

we have  4 Mb MPLS line for each locations & all unit register with RMX 2000

 

all units are same dedicated VC network. & surprise part is issue only with Polycom to polycom

HP Recommended

Hello amjad233983,

 

you still have not provided the relevant information in regards of the Software Versions involved.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

 

HDX 8000-- SW version ---3.1.5

 RMX 2000---SW version ----7.8

 RMX Manager software -------7.7

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.