• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎07-15-2016 05:10 AM

HP Recommended

Hello,

 

I'm a newone, who starts using Polycom RP Group 310. 

I have RP 310 latest siftware update - 5.1.2

SfB license

SfB2015 server with latest CU3 + full functionality installed (internal/external chat/calls/mobility).

 

I wonder to use RP310 as a part of SfB2015 environment. Network, domain, calendar and SIP settings are fine. Status of the system is pretty green.

 

When I called to friend's of mine SfB client (2016 version) we had nice A/V chat. Call is going to both side.

 

The problem is when I try to call to my internal clients. No matter what version of client or the direction of call - the call immediately ends. 

 

I'm not a pro in UC, what can I do to solve the issue? What is to check/to test? 

 

Kindly regards,

Nikita

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-18-2016 12:23 AM

HP Recommended

Hello Nikita,

again for Russia there is no SRTP aka encryption support so there would be no menu to operate.

 

For LYNC / Skype please check as outlined => here <=

 

This must be set to:

 

Set-CsMediaConfiguration site:Redmond1 -EncryptionLevel donotsupportencryption

 

It is illegal in Russia to use SRTP encryption.

 

IF you still have issues please open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your MAC address or serial number starting with 8 so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
8 REPLIES 8

‎07-15-2016 05:19 AM

HP Recommended
Hello

From the name I assume you are based in Russia. In Russia we are not allowed to set SRTP so you need to check on your server site to set encryption to supported and not forced

Best regards

Steffen Baier
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-15-2016 05:49 AM

HP Recommended

Hi Steffen, 

thanks for the quick responce. Yes, I'm from Russia and I hate sanctions. 

So, I try to find via web interface the encryption tab, but no result.

Admin settings -> Security -> Global settings -> and here I only see  Security Profile / Authentication / Access / Visual Security class...

 

How to set the encryption?

 

Regards,

Nikita

Was this reply helpful? Yes No

‎07-15-2016 06:28 AM

HP Recommended

One more thing,

 

can RPG 310 be a part of SfB2015 multipoint conferencing? 

 

thanks.

 

NF

Was this reply helpful? Yes No

‎07-16-2016 06:17 AM

HP Recommended

Hello Nikita,

this is a LYNC / Skype for Business setting as for example discussed => here <=

 

I assume your second questions is about an AVMCU call and yes it can.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-18-2016 12:12 AM

HP Recommended

Steffen, hi. 

 

Still stuck with Encryption section in web interface. 

Admin settings -> Security -> Global settings -> no encryption here. 

Another interesting thing with RPG 310: I downloaded the logs and made quick look.

Two settings:

 

comm.Callsetting.callFeatures.Multipoint.mpenabled="False"

comm.Callsetting.callFeatures.encryptionenable="Off"

 

What this can be? How can I operate these settings?

 

Regards,

Nikita

 

 

Was this reply helpful? Yes No

‎07-18-2016 12:23 AM

HP Recommended

Hello Nikita,

again for Russia there is no SRTP aka encryption support so there would be no menu to operate.

 

For LYNC / Skype please check as outlined => here <=

 

This must be set to:

 

Set-CsMediaConfiguration site:Redmond1 -EncryptionLevel donotsupportencryption

 

It is illegal in Russia to use SRTP encryption.

 

IF you still have issues please open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your MAC address or serial number starting with 8 so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-18-2016 01:56 AM

HP Recommended

Hello Steffen,

 

thank you.

 

I will try the options.

 

 

Best regards,

Nikita

Was this reply helpful? Yes No

‎07-19-2016 01:25 AM

HP Recommended

Hello Steffen,

 

I set EncryptionLevel to SupportEncryption on SfB 2015 and this was enough.

Now RPG 310 works absolutely well ans as planned.

 

Thank you for the support! It really helps!

 

Regards,

Nikita

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.